Help & Support

We’re here to help. If you experience a system issue, outage, security concern, or have a question or complaint, please use the reporting options below so our team can assist you promptly.

What Can Be Reported

  • System outages or service disruptions
  • Application bugs or unexpected behavior
  • Security incidents or suspected vulnerabilities
  • Data access or privacy concerns
  • General questions, feedback, or complaints

How to Report an Issue

Primary Support Channel

Email: support@myevaluationpal.com

Use this email to report bugs, system issues, service concerns, or general support requests.

Security-Related Issues

Security Contact: security@myevaluationpal.com

Please report suspected security incidents, unauthorized access, or data exposure concerns immediately.

Information to Include When Reporting

  • A brief description of the issue
  • The affected product or feature
  • Date and time the issue occurred
  • Your contact information

Response & Escalation

Reported issues are reviewed by our operations or security team and prioritized based on severity. Critical system or security incidents are escalated for immediate investigation and response.

Confidentiality

All reports are handled confidentially. We may contact you for additional information if needed to investigate or resolve the issue.