Who we are
Our website address is: https://myevaluationpal.com.
Information we collect
We collect personal information that is provided to us in the following ways:
- Name, Citizenship and Education level that is entered on the My Evaluation Pal application
- Educational transcripts that are uploaded to the My Evaluation Pal application
When you visit the My Evaluation Pal application, we may also collect information, which cannot be used to identify any one individual, via log files or cookies that can assist us in improving the user experience of the application.
How we use collected information
We use the information we collect in the following ways:
- To provide credential evaluation services to educational institutions via the My Evaluation Pal application
- To improve our services and product
- To respond to your help tickets and to provide customer service
Sharing of the information we collect
Except as disclosed in this policy, we do not share or sell personally identifiable information you have given us to any third party without your permission. We share certain information, with your consent, with known third parties so that transcripts may be evaluated and/or translated. This is done in order to provide the contracted services. We may provide personally identifiable information including name and educational transcripts to certain service providers to perform functions on our behalf. These services include, but are not limited to, translation, data extraction and analysis. In all cases, we have agreements in place with third party vendors to govern the sharing of information. Third party vendors are limited to using the information provided to them to accomplish a defined set of contracted tasks solely for the purpose of providing transcript evaluation services to educational institutions. Contracted third parties do not store personally identifiable information. Your information is not permitted to be used by them for any purpose other than that which is described above.
Security of your information
Byte Brain AI LLC is committed to protecting the security of your personal information. We implement industry-standard safeguards to maintain the security and privacy of the information you provide to us. No method of transmission over the internet or electronic storage is 100% secure, however. While Byte Brain AI LLC has implemented reasonable efforts to protect your personal information, Byte Brain AI LLC cannot guarantee its absolute security. We recommend that approved-users log-in to the My Evaluation Pal application only when using the services, and log-out when the application is not being actively used.
When you visit the login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
How long we retain your data
Personal Data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and may edit that information with the user’s consent. Website administrators will not disclose personal information to any outside third party.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing products or services, maintaining customer accounts, and complying with legal obligations.
The specific retention periods for personal data may vary depending on factors such as the nature of the data, the purposes for which it is processed, and legal requirements.
User-Uploaded Data
User-uploaded data will be permanently deleted upon request from the users. We take data privacy seriously, and we respect our users’ rights to control their own data. If a user requests the deletion of their uploaded data, we will promptly and securely delete the data from our systems in accordance with applicable laws and regulations.
Our process for data deletion ensures that the data is removed from our active databases and backups, thereby ensuring its complete and irreversible removal. We prioritize the privacy and security of our users’ data and strive to uphold the highest standards of data protection.
If users have any concerns about the deletion of their uploaded data or wish to initiate a data deletion request, they can reach out to our support team or use the designated channels provided in our privacy policy. We are committed to facilitating the exercise of our users’ data rights and ensuring their satisfaction with our data handling practices.
Usage Data
We may retain usage data, such as website analytics or application usage logs, for a limited period to analyze trends, improve our products or services, and troubleshoot technical issues.
Usage data is typically retained for a shorter duration compared to personal data and is anonymized or aggregated where possible to minimize privacy risks.
Changes to this policy
This Policy is subject to revision. If we change this privacy policy we will notify you via the contact information provided to us at the time which the institution contracted for service. Any changes will take effect 30 days after notice has been provided to you. Continued use of our service shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.